We’re not happy if you’re not happy
We pride ourselves in providing excellent customer care and want all of our patients to be happy! We take seriously any concerns brought to our attention and welcome the opportunity to put things right. Once we understand the concern, we can usually resolve matters speedily.
We have a Practice Complaints Procedure in accordance with the General Dental Council and aim to deal with any concern or complaint as promptly and effectively as possible. Please contact Amanda Bailey, our Practice Manager, in the first instance. We will acknowledge any written correspondence within 5 working days. Then, depending on the nature of the concern or complaint, will respond within 10 working days, either by telephone or written correspondence.
If we are unable to resolve your concern or complaint to both sides’ mutual satisfaction, you can contact the General Dental Council:
General Dental Council
37 Wimpole Street
|Address||89 Fore Street|
|Exeter EX3 0HQ|
|Monday - Friday||8.30am - 4.30pm|
|(Closed 1pm – 2pm for lunch)|
At all other times, we have an answerphone, so please feel free to leave a message and we’ll get back to you as soon as possible.